Returns & Refund Policy
If it isn't right,
we'll make it right.
Seven days to request a return, a straightforward process, and a refund within 4 days of approval. Stated plainly, no fine print.
How a return works
You reach out
WhatsApp us at 0307-0015555 or email support@alsamicreation.com within 7 days of delivery, with your order number.
We confirm
If your item qualifies, we'll approve the return and send you instructions on how and where to send it back.
You send it back
Pack it as you received it and ship it to us. Return delivery is paid by you. Items sent without an approved request aren't accepted.
We refund you
Once we've checked it, your refund — minus the 10% deduction — is sent to your account within 4 days.
What qualifies
- ✓Unworn and unused — with the original tags still attached.
- ✓Original packaging — returned the way it arrived.
- ✓Proof of purchase — your receipt or order confirmation.
- ✓Requested within 7 days — of the delivery date.
Damages & exceptions
Damaged or incorrect items: inspect your order as soon as it arrives. If something's wrong, contact us right away with photos and we'll evaluate a replacement, exchange, or refund — no 10% deduction applies when the fault is ours.
Not eligible for return: perishable goods, custom or personalized orders, personal care items, and hazardous materials. Sale items and gift cards may also be excluded — message us if you're unsure before you order.